Practices and Policies for COVID 19 precautions

Our top priority at Chedoke Animal Hospital is to run our Hospital safely and to continue to provide healthcare to our patients in need through out the COVID-19 Pandemic. In the interest of reducing the potential viral exposure to our staff and clients, we ask that if you, or someone in your household, has symptoms (including cough, fever, aches, difficulty breathing) to please call and reschedule your appointment.  

If you are experiencing symptoms, and your pet is unwell, we ask that you contact us to have your pet seen.  We would suggest trying to arrange having a healthy friend or family member bring your pet in or follow the high-risk client protocol outlined below.

If you need pet food or medications, please see our webstore to help minimize potential exposure. If you are unable to get your prescription through the webstore, or if it is urgent and neither of the protocols suit your situation, please contact us. We will do our best to accommodate you and your needs. We can also bring products to your car to reduce exposure and to exercise social distancing. We are currently accepting debit, Mastercard, Visa and e-transfers.  At this time we are NOT accepting cash.

Additionally, to protect and to take precaution against the spread of the virus to our clients, and to our staff members, we at Chedoke Animal Hospital have started the following protocols:

• Procedures to treat pets from high risk clients
• Postponing wellness appointment when appropriate 
• Increasing sanitization routines in and around the hospital
• Disinfecting high-touch surfaces (such as debit machines, doorknobs, computers and telephones) frequently
• Asking any client that is unwell to either use the high-risk protocol outlined below, or have a healthy family member or friend to bring their pet in for medical advice/attention.

Please note our modified hours

Mon 8-8

Tues-Fri 8-5

Saturday 8-1.

We are closed from 12:30-1:30 to allow staff to disinfect the clinic and prepare for the afternoon.

High risk client protocol with either over age 55, underlying health condition, recent travel history

• Must exercise social distancing to protection the Client and Chedoke Staff
• If unable to get a friend or family member bring your pet in for you these are the options, we can provide for you

Drive through patient protocol for pets requiring medical attention

• Clients can park in our parking lot in one of the designated numbered parking spots and call in to the clinic to let us know of your arrival. A staff member will take a brief history over the phone and will meet you at the door with your pet. They will bring your pet inside to be assessed by the doctor. The doctor will review exam findings and discuss a treatment plan with you over the phone. A staff member will then conclude the appointment by making up any prescriptions and preparing the invoice. They will then return your pet to you and collect payment. (Credit card payment is preferred, as payment can be taken over the phone, allowing for further social distancing.)                  We are NOT accepting cash at this time.

We at Chedoke Animal Hospital take infectious disease very seriously and we will continue to monitor the cases in the area to better assess the risk over the next few weeks.  We ask for your understanding during this time as we alter our protocols to better protect the public and our staff at Chedoke Animal Hospital.

Thank you for your cooperation.  Please feel free to contact us at info@chedokeanimalhospital.ca or 905-648-4747. 

Please follow us on Facebook and Instagram for up to the minute updates on our hospitals operational procedures and any changes as this pandemic unfold so